10jli Casino Privacy Policy

10jli Casino takes the privacy of its players seriously. This Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission ("NPC"). This Policy applies to all personal data processed in connection with your use of the 10jli Casino platform, including the website, mobile browser interface, games, promotions, customer support, and payment services.

10jli Casino serves Filipino players across the Philippines — from Quezon City and Makati to Cebu, Davao, and beyond. We understand that the players who trust us with their personal data expect that information to be handled with the same care and discretion that governs how we run the rest of the platform. This Policy is our commitment to that expectation, stated plainly and in full.

This Policy should be read in conjunction with the 10jli Casino Terms & Conditions, which govern the overall relationship between you and 10jli Casino, and our Responsible Gaming policy, which addresses how we use certain data to protect vulnerable players.

10jli Casino collects personal data through multiple touchpoints across the player lifecycle. The categories of data we collect, and the context in which each is collected, are set out in the table below.

10jli Casino uses your personal data only for the purposes for which it was collected, or for purposes that are compatible with those original purposes. The primary uses of your data are:

• Account Management: Creating, maintaining, and operating your 10jli Casino player account, including processing your 10jli login sessions and managing your account preferences and settings.
• Payment Processing: Facilitating deposits via GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency, and processing withdrawal requests back to your registered payment method.
• Identity & Age Verification: Confirming that you are at least 21 years of age and that your identity matches the information provided at registration, in accordance with PAGCOR age restriction requirements.
• Legal Compliance: Meeting obligations under Philippine law including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and any other applicable regulatory frameworks. This includes transaction monitoring and suspicious activity reporting where required.
• Security & Fraud Prevention: Monitoring login activity, detecting unauthorized access, investigating suspected fraud or bonus abuse, and protecting the integrity of the 10jli platform.
• Responsible Gaming: Using gameplay and deposit data to identify players who may be exhibiting signs of problem gambling, and proactively offering support tools such as deposit limits or cooling-off periods.
• Customer Support: Responding to your inquiries, resolving disputes, and improving the quality of 10jli's 24/7 live chat and email support service.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve game selection, website performance, and the overall user experience for Filipino players.
• Communications: Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about 10jli offers and new game releases.

Under the Data Privacy Act of 2012 and its IRR, 10jli Casino processes personal data on the following lawful bases:

• Contractual Necessity: Processing required to fulfill the Terms & Conditions agreement between you and 10jli Casino — including account creation, payment processing, and game access.
• Legal Obligation: Processing required to comply with Philippine law — including AML reporting obligations, age verification requirements, and cooperation with regulatory authorities or court orders.
• Legitimate Interests: Processing for security monitoring, fraud detection, responsible gaming oversight, and platform analytics — where these interests do not override your fundamental privacy rights.
• Consent: Processing for optional purposes such as receiving promotional communications from 10jli Casino. Consent given for these purposes may be withdrawn at any time by contacting 10jli support, without affecting the lawfulness of processing carried out prior to withdrawal.

10jli Casino does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your data is shared with external parties only in the following limited circumstances:

• Payment Processors: GCash (GXI), Maya Philippines, BPI, BDO, Metrobank, and cryptocurrency processing providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• KYC & Identity Verification Providers: Third-party identity verification services may receive copies of your ID documents for automated or manual verification purposes, under contractual data processing agreements with 10jli Casino.
• Game Software Providers: Certain game providers may receive a session token or player identifier to launch their game content. These providers do not receive your full personal profile and are contractually restricted from using any data for purposes outside of game delivery.
• Philippine Government Authorities: 10jli Casino will disclose personal data to law enforcement, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, the Bureau of Internal Revenue (BIR), or other competent Philippine authorities when required by law, court order, or lawful regulatory request.
• Professional Advisors: Lawyers, auditors, and accountants engaged by 10jli Casino may access personal data to the extent necessary to provide their services, under strict confidentiality obligations.

10jli Casino retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 10jli Casino, plus five (5) years following account closure, to comply with AMLA record-keeping requirements.
• Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA obligations.
• KYC Documents: Retained for the duration of the account relationship and for five (5) years following closure, or longer if required by a regulatory investigation or legal proceeding.
• Support Communications: Retained for three (3) years following the close of the relevant support interaction, for quality assurance and dispute resolution purposes.
• Technical & Usage Logs: Generally retained for twelve (12) months from collection, unless extended for ongoing security investigations.
• Marketing Consent Records: Retained for three (3) years from the date of consent or withdrawal of consent, whichever is later.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.

10jli Casino implements technical and organizational security measures appropriate to the sensitivity of the personal data processed and the risks posed by the platform environment. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the 10jli platform is encrypted using industry-standard SSL/TLS protocols. This applies to the 10jli login process, payment transactions, and all other authenticated sessions.
• Password Hashing: Account passwords are never stored in plain text. They are stored as one-way cryptographic hashes using industry-standard algorithms. 10jli staff cannot retrieve your actual password.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All access is logged and subject to periodic review.
• Two-Factor Authentication: Players may enable 2FA on their 10jli account to add a second verification layer to the login process, reducing the risk of unauthorized access even in the event of password compromise.
• Security Monitoring: 10jli's systems continuously monitor for unusual login patterns, concurrent sessions from disparate locations, and other indicators of unauthorized access or account compromise.
• Data Breach Response: In the event of a personal data breach, 10jli Casino will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act and NPC regulations.

10jli Casino uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device by your browser. 10jli uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that support fraud prevention. These cannot be disabled without breaking the platform.
• Functional Cookies: Used to remember your preferences such as language settings and game display options. These persist between sessions to improve your experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate the 10jli platform — which pages are visited most, where users exit, and how the game lobby is used. This data helps 10jli improve the platform for Filipino players. No personally identifiable information is included in analytics data.

10jli Casino does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to and use the 10jli platform.

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 10jli Casino:

• Right to be Informed: The right to know that your personal data is being collected, the purposes of processing, and the identity of the data controller — all of which are set out in this Policy.
• Right to Access: The right to obtain a copy of your personal data held by 10jli Casino, including information about how it is being processed.
• Right to Correction: The right to have inaccurate or incomplete personal data corrected. You can update most account information directly through your 10jli account settings, or by contacting support.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where processing is no longer necessary for its original purpose, where consent has been withdrawn, or where processing is unlawful — subject to 10jli's legal retention obligations under AMLA and other Philippine law.
• Right to Object: The right to object to processing of your personal data carried out on the basis of legitimate interests, including for direct marketing purposes. Objections to marketing communications can be exercised immediately by contacting support.
• Right to Data Portability: The right to receive a structured, commonly used copy of your personal data in a machine-readable format, for transfer to another controller, where technically feasible.
• Right to Damages: The right to claim compensation for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully processed personal data, as provided under the DPA.

The 10jli Casino platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. 10jli Casino does not knowingly collect personal data from individuals under the age of 21.

During the registration process, users are required to confirm their date of birth and agree to the age restriction condition. Where 10jli Casino has reason to believe that a registered account belongs to a person under 21 years of age — whether identified through KYC document review, tip-off, or system analysis — the account will be immediately suspended and investigated. If the suspicion is confirmed, the account will be permanently closed, any funds will be returned to the source payment method where possible, and relevant details may be reported to PAGCOR or other Philippine authorities as required.

Some of 10jli Casino's third-party service providers — including certain game software providers and technology infrastructure partners — are located outside the Philippines. Where personal data is transferred to processors or controllers in other countries, 10jli Casino takes steps to ensure that an adequate level of protection is maintained, consistent with the requirements of the Data Privacy Act and NPC guidelines on cross-border data flows.

Such steps may include entering into data processing agreements that incorporate the NPC's standard contractual clauses, or ensuring that the recipient country provides a level of data protection comparable to that afforded under Philippine law. Financial data and KYC documents are processed primarily within Philippine-domiciled or ASEAN-region payment and verification infrastructure wherever operationally feasible.

10jli Casino may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or platform features. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Material changes to this Policy — particularly those that affect how we use your personal data or your rights as a data subject — will be communicated to registered players by email or via an in-platform notification prior to taking effect, where reasonably practicable. Your continued use of the 10jli Casino platform following notification of a material change constitutes your acceptance of the revised Policy.

If you do not agree with any changes to this Policy, you should cease using the 10jli Casino platform and may request account closure in accordance with the Terms & Conditions. We encourage you to review this Policy periodically to stay informed about how your data is being protected.

10jli Casino has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. If you have questions, concerns, or complaints about how 10jli Casino processes your personal data, or if you wish to exercise your data subject rights, please contact the DPO using the details below:

• Email: [email protected] — use subject line "Data Protection / Privacy Inquiry"
• Live Chat: 24/7 via the 10jli Casino platform (available after completing your 10jli login)
• Response Commitment: Acknowledgment within 72 hours; full response within 15 business days for formal data subject rights requests

If you are not satisfied with 10jli Casino's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC accepts complaints from data subjects regarding alleged violations of the Data Privacy Act of 2012.